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​RETURN & EXCHANGE POLICY

Return Policy:
1. Timeframe: Return and exchange requests must be raised within 48 Hrs of receiving the order. Request here madamlifestyles@gmail.com.
2. Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted. 
3. Usage: Items should be unused and unwashed for hygiene reasons.
4. Exceptions: Products bought during sales are non-refundable but can be exchanged or Store credit can be issued.
5. Exceptions:
The following items cannot be exchanged or returned:

  • Gift cards

  • Customized products

  • Pre-draped sarees

  • Clearances sale

6. Purchase Location:

  • Item purchased at our retail store can be returned for store credit only.

  • Items purchased online can only be returned or exchanged online.

7. Credit Note:

  • The credit note issued will be valid for 1 year from the date of issuance.

  • If you do opt for a credit note, you cannot en-cash it.

8. Self-shipping
In-case we do not have pick up service available at your location, you would have to self-ship the product. 
9. Non-returnable Items:

  • Gift wrap cannot be returned or exchanged.

  • Shipping Cost non-refundable (Shipping isn't actually free we absorb the initial shipping costs to make the sale. When you return the product, that service has already been rendered and the money is paid to the courier. only the cost of the physical product is eligible for a refund, excluding original delivery and handling expenses.) and COD charges are non-refundable.

Exchange Policy:
1. Timeframe: Exchange requests must be raised within 48 Hours of receiving the order. Request here madamlifestyles@gmail.com.
2. Restrictions: Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.
3. Payment: The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.
4. Delivery: Exchange/replacement items will be delivered to the same address as the original order.
5. Product Exchange:

  • If exchanging for the same or a different size, a replacement will be provided at no cost.

  • If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.

  • Items cannot be exchanged for multiple products; only a single item can be selected for exchange.

Refund Policy:
1. Process: Refunds will be issued once the product is picked up and passes Madam By Manisha"s quality check.
2. Timeframe: Refunds will be processed within 2-3 working days.
3. Exceptions: Products bought during sales are non-refundable but can be exchanged.
4. Damaged or Defective Products: Refunds for damaged or defective products will only be issued after verification by the Madam By Manisha team. Concerns must be raised within 48 hours of receiving the order. In exceptional cases, a credit note, or replacement will be issued.


Contact Us
For any queries regarding returns and exchanges, please contact us at:
Email: madamlifestyles@gmail.com

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